At Skill-Up Training, we strive to provide a high-quality learning experience. However, if you are not satisfied with your purchase, we offer refund options under specific conditions. Please carefully review our refund policy to understand your rights and obligations.

1. Eligibility for Refunds

You may request a refund under the following conditions:

• Course Access: Refunds are only available for courses where less than 25% of the content has been accessed.
• Time Frame: Refund requests must be made within 14 days of purchasing the course.
• Promotional Offers: Refunds do not apply to courses purchased during promotional sales or at discounted rates.

2. Non-Refundable Items

• Completed Courses: No refunds will be issued for courses that have been fully completed or for which you have already received a certificate of completion.
• Subscription Services: Any subscription-based services or memberships are non-refundable once the service period has started.

3. Refund Process

To request a refund, please follow these steps:

1. Submit a Request: Contact us at support@skill-up.training with your purchase details and the reason for the refund request.
2. Evaluation: We will review your request and determine your eligibility based on the conditions outlined above.
3. Refund Approval: If your request is approved, we will process the refund to your original payment method. Please note that the refund may take up to 7–10 business days to appear in your account, depending on your bank or payment provider.

4. Exceptional Circumstances

In certain exceptional cases, such as medical emergencies or other unforeseen circumstances, we may consider refunds outside the standard policy. Please provide supporting documentation if applicable, and we will review such requests on a case-by-case basis.

5. Changes to the Refund Policy

Skill-Up Training reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and it is your responsibility to review the policy periodically to stay informed.

Contact Us

For any questions or concerns regarding this Refund Policy, please contact us at support@skill-up.training.